Terms & Conditions - Schengen Reservation (SR.)

10.1 When SR. may issue a refund

Schengen Reservation may consider a refund in the following situations:

1. If we do not deliver your documents within the stated maximum processing time
   If your order is not delivered within the maximum timeframe promised for the selected service, you may request a refund review.
2. If Schengen Reservation fails to follow its own published service terms
   If we materially fail to follow the service conditions stated on the website, and the issue is attributable to us, you may request a review.
3. If our team makes a service-side error and does not resolve it within a reasonable correction window
   If a mistake is clearly generated by our side, you must first report the issue. If the issue is not corrected within a reasonable period after notification, you may request a refund review.
4. If we fail to follow the service guidance represented in our FAQs or service instructions in a material way
   Refund review may be considered where there is a clear, service-side failure to honor published guidance.

These criteria are based on the competitor refund section, which allows refunds for late delivery beyond the stated processing window, service-side policy breaches, and service-side errors not corrected within 48 hours.

10.2 When SR. will not issue a refund

Refunds will generally not be issued in the following situations:

1. Visa refusal, delay, or cancellation of appointment
   Schengen Reservation does not control visa outcomes, embassy decisions, or appointment changes. No refund is available solely because a visa is refused, delayed, or an appointment is rescheduled or canceled.
2. Airline deactivation, technical issue, or reservation expiry within its normal service life
   Reservations may change, deactivate, or expire within their normal validity cycle or due to airline-side technical or operational factors. In such cases, Schengen Reservation may assist with reactivation or replacement where possible, but this does not automatically create a refund entitlement.
3. Delivery made within the promised timeframe
   If the order was delivered within the stated timeframe, no refund is due simply because the customer later changes their mind.
4. Customer cancellation before or after delivery
   If a customer chooses to cancel the order after placing it, whether before or after delivery, that does not automatically entitle the customer to a refund. Alternative accommodation, such as future-use support or replacement handling, may be offered at SR.’s discretion.
5. Dissatisfaction with preferred airline, timing, hotel, or other preference-based details
   We work with available reservation options based on timing, system availability, validity, and service practicality. Preference dissatisfaction alone does not create refund entitlement.
6. Orders submitted with incorrect customer details
   If the client enters the wrong name, route, dates, city, or other essential information, no refund is required on that basis alone.
7. Change requests made long after delivery or after expiry
   If a customer requests changes several days after delivery, after the reservation has expired, or after the travel date has passed, no refund is required.
8. If the customer expected actual paid tickets or hotel stays rather than reservation-based documents
   Schengen Reservation provides reservation support services, not full retail ticketing or luxury travel-package purchasing at ordinary service-fee prices. Misunderstanding the nature of the service after ordering does not create an automatic refund right.
9. If a third party or travel agent refuses the document without official evidence of a service-side problem
   If a third party rejects a reservation based on preference or opinion, while the reservation remains within the promised service scope, this alone does not create a refund right.
10. If the customer fails to check the reservation before the interview or relevant use date
    Customers are responsible for reviewing their documents before attending an interview or submitting a file.

10.3 Corrections instead of refunds

Where appropriate, Schengen Reservation may offer corrections, reactivation support, replacement handling, or updated documents instead of a refund.

This may apply where:

• a correctable service-side issue exists
• the reservation can reasonably be updated
• the customer reports the issue within a suitable timeframe

10.4 Insurance-related note

If Schengen Reservation later offers travel-insurance-related services, any insurance refund handling may be governed by separate timing, deduction, and proof requirements and should be published clearly on the relevant service page or policy page.